HyperHelpdesk™
End‑User Support • Request Routing • SLA
One place for all tickets, incidents, and requests. Fast response, clear ownership, zero chaos.
TRUSTED BY TEAMS THAT NEED 24/7 USER CARE
Yonelle
E‑commerce
NGO Multi‑site Platforms
Public Sector
CPAP Store
Healthcare
WHAT YOU GET
Predictable end‑user support and request routing
●
Unified ticketing
All requests (user issues, incidents, change requests) routed through one system with SLA tracking.
■
End‑user communication handled
We answer questions, provide status updates, and escalate only when necessary.
▲
Clear SLAs and escalation
Response time in hours, not days. Automated escalation paths for high‑impact issues.
●
Knowledge base & self‑service
We build documentation and FAQs so users solve common issues without waiting.
■
Integration with HyperCore™ & delivery teams
Direct routing to dev teams when issues require code changes or infrastructure work.
TARGET AUDIENCE
Who HyperHelpdesk™ is for
Organizations where user experience is mission‑critical and chaos is not an option.
◻
E‑commerce brands
We handle user tickets during product launches and peak sales so your team can focus on growth.
▲
NGOs & public institutions
We manage support for multi‑site, multi‑language platforms – including WCAG accessibility requests.
●
Healthcare & regulated industries
We maintain compliance, data protection, and strict SLA adherence under pressure.
Need to stop drowning in support tickets?
REAL WORLD SHOWCASE
We support your users as if they were ours
Yonelle – E‑commerce support
E‑commerce
We took over all end‑user inquiries and order issues with 1h SLA – reducing abandoned carts and refunds.
VIEW DETAILS
NGO multi‑site platforms
Public Sector
We manage user support in 4 languages across multiple public portals – ensuring accessibility and uptime.
VIEW DETAILS
Our helpdesk keeps your end‑users happy and your team focused
Yonelle
NGO Platforms
CPAP Store
SUPPORT FRAMEWORK
We bring structure to end‑user chaos
One queue, clear SLAs, documented answers
1h SLA
Average response time
–40% vs in‑house
Ticket resolution time
60%+ common issues
Self‑service coverage
PL / EN + more
Languages supported
CLIENT TESTIMONIALS
Our clients don’t chase tickets anymore
HyperHelpdesk™ removed 80% of noise from our inbox. Now the right people get the right issues at the right time.
User‑first
We treat every end‑user like your best customer
SLA‑driven
We measure and improve every step of support
HOW WE WORK
We handle tickets so your team can focus on delivery
HyperHelpdesk™ + HyperCore™ = zero chaos
Our helpdesk agents and routing logic integrate directly with your delivery process. No ticket is lost, and no time is wasted.
User inquiries answered in their language
Incident triage and escalation within SLA
Reports and KPIs delivered weekly
PROVEN RESULTS
Support that drives measurable improvements
Noise reduction
–80% internal email clutter
Faster resolution
–40% avg ticket time
Increased user satisfaction
+30% CSAT
Operational cost savings
15–20%
ENTERPRISE READY
We support complex, regulated environments
GDPR / HIPAA compliant user data handling
WCAG accessibility requests handled properly
Multi‑site and multi‑language support built in
Direct escalation to HyperCore™ engineers when needed
Trusted by operations teams and executives
We take end‑user support off your plate
1,000+
Tickets resolved per month
5+
Languages supported
92%
Average CSAT
Yonelle
E‑commerce
NGO Platforms
Public Sector
Our internal team was drowning in tickets. HyperHelpdesk™ gave us breathing room and happy users.
—Stop chasing tickets
Book a HyperHelpdesk™ consultation
We’ll audit your current support processes and show you how we can cut noise, improve SLA adherence, and increase user satisfaction.
Support process audit
SLA gap analysis
90‑day improvement plan
Trusted by 30+ organizations worldwide
Yonelle
NGO Platforms
CPAP Store